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Privacy Policy

1. Introduction
163 Solutions (“we”, “us”, “our”, “163 Solutions”) is committed to protecting your privacy and managing your personal information transparently and in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable data privacy laws in South Africa. This Privacy Policy explains how we collect, use, disclose, retain, and secure personal information that you provide through our website www.163solutions.co.za (“Website”). By accessing or using our Website, you accept the terms of this Privacy Policy and consent to the collection and processing of your personal information as described herein.
 
2. Information We Collect
We may collect and process the following categories of personal information:
a. Personal Contact Information

  • Name

  • Email address

  • Telephone number

  • Company or organisation name

b. Website Usage Data

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and time spent on those pages

  • Date and time of access

c. Any other information you voluntarily submit through enquiry forms or contact methods on the Website. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have done so, we will take reasonable steps to promptly delete that information.

We collect personal information in the following ways:

  • Directly from you when you submit an enquiry, fill in a contact form, or email us.

Automatically through tracking technologies such as cookies or web analytics tools when you interact with our Website.

3. Use of Personal Information

  • We use your personal information for the following purposes:

  • To respond to your inquiries and provide requested services.

  • To improve our Website and services.

  • To carry out internal business operations, such as analytics and site performance.

  • To communicate important notices (e.g., changes to policy).

  • To comply with legal obligations.

  • We will only process your personal information where we have a lawful basis to do so (e.g., with your consent, for contractual performance, or where otherwise permitted by law).


4. Cookies and Tracking Technologies
We use cookies and similar technologies to collect data about browsing behaviour on our Website. Cookies help us enhance user experience, analyse web traffic, and understand how users interact with the Website. You can choose to disable cookies via your browser settings, but this may affect the functionality of the site.

5. Disclosure of Personal Information
We may share your personal information with:

  • Service providers who assist us with Website operation and communication (e.g., hosting, analytics).

  • Professional advisors or legal authorities where required by law.

  • Third parties when you provide consent for such sharing or where necessary to provide services you requested.

We will not sell or trade your personal information to external marketers. We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss, or damage. However, no data transmission or storage system can be guaranteed to be 100% secure. We will retain your personal information for as long as necessary for the purposes set out in this Privacy Policy, or as required by law.

6. Contact Information
If you have questions, complaints, or requests regarding this Privacy Policy or how your personal information is handled, please contact:
Email: dean@163solutions.co.za
Telephone: +27 79 395 5329

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